Dear, Mr. Tanasin
Good day.
As result of checking the maker, the maker don't know the condition of container.
Also they don't know have the picture of container for evidence.
As you known, the mitten maker don't use the pallet.
They just put the box into the container without forklift.
But In the picture,
The container looks like damaged by folklift.
You better to explain to shipping company that mitten does not use the forklift.