Part 1 telephoning conversation ( item 1-10)
Directions ; Choose the best answer.
1. Hello. Could you .................. me through to Mr. Herman, please?
a) carry b) take c) bring d) put
2. If Sandy’s not there, can I ............... a message, please?
a) leave b) give c) take d) make
3. I’m sorry. Mr. Herman can’t get to the phone right now. He’s a bit ............... Can he call you back?
a) help up b) stuck up c) worked up d) tied up
4. I’m afraid I can’t give you an answer today. I’ll give you a...... first thing tomorrow with our decision.
a) phone b) call back c) ring d) contact
5. What is the expression used reply as your receptionist for taking a message?
a) Can I take a seat? b) Can I have breakfast?
c) Can I take a message? d) Can I have lunch?
6. What is the useful phrase in telephone messages?
a) OK, I’ll make sure he gets the message. b) OK. I’ m sure.
c) OK, it is all right. d) OK. Good bye.
7. As soon as I realized the caller was a salesman, trying to sell me..................
a) to b) with c) on d) from
8. Yes, Ms Drummond is expecting your call, if you‘ll just ............ a second, I’ll put you through.
a) take b) wait c) see d) call
9. What should you say to reply the telephone? “He’s not in his office at the moment.”
a) Can I use a computer, please? b) Can I take a message, please?
c) Can I swim, please? d) Can I get a taxi, please?
10. What is the instruction for writing messages?
a) Special information b) Personal information
c) Educational information d) Healthy information