Examine current business processes: Have the team perform an analysis on which business
processes should be improved. Gather copies of key documents such as invoices, batch
tickets and bill of lading for the analysis. To start the team discussion, consider questions
such as: Are your procedures up to date? Are there processes that could be automated? Are
personnel spending overtime processing orders? Does your sales force and customer service
personnel have real-time access to customer information? The team members should also
conduct interviews with key personnel to uncover additional areas of improvement needed