In order to quality for a position with one of these service companies, many of these young people first need to perfect their English , rather than their computer or other job skills. In India, people have long been anglophones because of the country's part as a British colony. But the challenge is how to make their English easily understood to non-Indians;how to neutralize an accent influenced by India's diverse tongues. So before new call center employees learn about the products they're going to sell, they usually begin with language training. They learn to slow down their speech because the English spoken in India is often very fast. And they concentrate on accents and sounds. For example, Indians say "it's not awailable," instead of "available," or "i'm going do the mall," instead of "to the mall." Also employees have to adopt an anglo name in their new job.