The Information and Communication Technology revolution and the introduction of e‐business
applications in the mid nineties comprised an excellent opportunity for companies wishing to
facilitate, improve, and even transform their business processes. However, much of the initial
enthusiasm has turned to scepticism because companies are unable to quantify or even clarify the role
and the real benefits of e‐business. E‐business applications provide a plethora of benefits such as
2
improved information and data exchanges, facilitated business processes and consequently,
improved coordination and significant cost reduction (De Boer et al., 2002; Croom, 2005). Despite the
expected benefits, adoption rates in the food industry, in contrast to other sectors, have been rather
low (E‐business watch, 2007). This paper seeks the factors underlying and explaining low adoption of
e‐business. In addition, it explores the impact of e‐business adoption on logistics processes in an
industry specific context, since different industries present different characteristics that complicate
analyses (Auramo, 2002). The paper focuses on the Greek agri‐food industry, which is a very dynamic
and competitive and one of the most important sector of the Greek economy. The aim is to generate
understanding of the range of factors affecting e‐business adoption in the agri‐food industry, and in
particular to explore the reasons for different levels of perceived e‐business impact.
The Information and Communication Technology revolution and the introduction of e‐business
applications in the mid nineties comprised an excellent opportunity for companies wishing to
facilitate, improve, and even transform their business processes. However, much of the initial
enthusiasm has turned to scepticism because companies are unable to quantify or even clarify the role
and the real benefits of e‐business. E‐business applications provide a plethora of benefits such as
2
improved information and data exchanges, facilitated business processes and consequently,
improved coordination and significant cost reduction (De Boer et al., 2002; Croom, 2005). Despite the
expected benefits, adoption rates in the food industry, in contrast to other sectors, have been rather
low (E‐business watch, 2007). This paper seeks the factors underlying and explaining low adoption of
e‐business. In addition, it explores the impact of e‐business adoption on logistics processes in an
industry specific context, since different industries present different characteristics that complicate
analyses (Auramo, 2002). The paper focuses on the Greek agri‐food industry, which is a very dynamic
and competitive and one of the most important sector of the Greek economy. The aim is to generate
understanding of the range of factors affecting e‐business adoption in the agri‐food industry, and in
particular to explore the reasons for different levels of perceived e‐business impact.
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