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This course assumes that you have completed the iOS Qualification coursework and have passed the iOS Qualification Exam (9L0-E06). It also assumes that you have some experience using Apple's Global Service Exchange (GSX).
If necessary, review the following courses from the iOS Qualification curriculum. You can find these courses by doing a search in ATLAS for the course title:
iOS Foundations
iOS Evaluate
iOS Isolate
iOS Resolve
iOS 7
If you have not worked with GSX, please check with your manager about setting up a GSX account and accessing the online GSX courses you will need to review for the type of repairs done at your facility.