I really apologize for the inconvenience and we will immediately investigate on what has happened with this lot. I think it is a matter of weight loss due to humidity lost and captured by the silica gel, so we need to adjust the weight once we fill the bags. For what concern the lost faced by Pandora we will compensate it by sending extra silver by separate bag.
Would you please be so kind as to check other bags and to let me know the difference you meet in order to calculate the exact amount to be repaid.
Many thanks for the assistance and for having highlighted the problem. It is absolutely healthy to cooperate at this level this in order to put the quality standards at the highest level.