Electronic data interchange (EDI) can be defined (Ferguson et al., 1990) as ``the
computer-to-computer exchange of business information electronically, in a
structured format, between business trading partners.'' While the literature on
EDI usage in logistics continues to grow, much remains to be learned. The
relevance of EDI for international freight forwarders (IFFs) is of particular
interest because of their critical role in international logistics; Lambert et al.
(1998) suggest that IFFs tend to be used by ``nearly every international
company'' for cross-border shipments. Furthermore, industry experts have
suggested that information management, to include EDI, plays a vital role
(Martin, 1998) in the contemporary IFF industry. In fact, Ozsomer et al. (1993)
have suggested that information management capabilities may differentiate
between survivors and non-survivors in the IFF industry.