Facing various kinds of risks in a warehouse, it is clear that
manufacturers will suffer financial and reputation losses if
they fail to tackle risks properly. To sustain competiveness in
the manufacturing industry, it is necessary to consider risk
concepts, when managing warehouse operations workflow.
This paper presents a Workflow Decision Support System
(WDSS), integrating RFID, AHP and CBR, to (i) capture real
time data, (ii) identify and rank the potential risks, and (iii)
formulate warehouse operations workflow respectively. The
system helps to reduce the average planning lead time and the
number of customer complaints regarding risk handling, and
allows monitoring of the warehouse performance.