In order to achieve a higher performance, knowledge should be
attached to the executed tasks, and participants must capture
knowledge as part of their normal work. Consequently, knowledge
must be embedded in business processes. This realization has
0957-4174/$ - see front matter 2008 Elsevier Ltd. All rights reserved.
doi:10.1016/j.eswa.2008.09.031
* Corresponding author. Tel.: +82 55 751 6212; fax: +82 55 762 6599.
E-mail address: hankh@gsnu.ac.kr (K.H. Han).
Expert Systems with Applications 36 (2009) 7441–7447
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Expert Systems with Applications
journal homepage: www.elsevier.com/locate/eswa
created the necessity for process-centered knowledge management
(PCKM). For PCKM, it is essential to establish a knowledge
model that categorizes the type of enterprise knowledge to be
managed and creates relationships between knowledge objects in
a process-centered way.