Key Behaviour Displayed: Impact
What is the Story?: This is just A New Normal Way of Work, this person demonstrated how there was no need of waiting for material from the HQ. He was quick in finding simple make shift solutions just by leveraging all existing material creatively to create more impact temporarily until the new material arrived from the HQ. He also summarized key highlights for each TP into one page to see overall TP of Sales Cycle. He initiated this without being assigned by Line Manager RSM or waiting for TMKT to support on this.
Why do you think it is special: He initiated WS Visibility by cutting side of Cigarette Case, and has requested TMKT for summary TP for each sales cycle. This person is a problem solver rather than a problem-spotter.