Fourth, both user managers and information
system managers think that “chargeback” method and competition between
information technologies specialists and
users are two least important factors.
Although it is obvious that these two factors
are irrelevant for the level of information
system success, they are irreplaceable
because excessive “chargeback” can
influence user’s satisfaction with information
system and turn away users from
information system services. Moreover,
unfair competition can influence
organizational equality in resources
distribution and hence jeopardize relations
and communication between users and
information technology specialists.
Fifth, users and information technologies
specialists as groups have different opinions
about ratings on several factors of
information system successfulness. On the
one hand, users and their managers assign
more importance to output results (services)
of information system such as: noticed
usefulness, form of output, business effects
of computer support, than information
technology specialists. On the other hand, it
has been shown that managers and
specialists for information technologies are
more concerned with the environment of
information system services (such as:
relations between users and information
technologies specialists and processing of
system alterations demands) than are users.
In order for information system to be
successful, the management of information
system should understand and manage these
differences. Also, they should pay more
attention to ends of services rather than the
middle of the information system during the
planning of resources and formulation of
strategies for development and successful
functioning of information system.
Fourth, both user managers and informationsystem managers think that “chargeback” method and competition betweeninformation technologies specialists andusers are two least important factors.Although it is obvious that these two factorsare irrelevant for the level of informationsystem success, they are irreplaceablebecause excessive “chargeback” caninfluence user’s satisfaction with informationsystem and turn away users frominformation system services. Moreover,unfair competition can influenceorganizational equality in resourcesdistribution and hence jeopardize relationsand communication between users andinformation technology specialists. Fifth, users and information technologiesspecialists as groups have different opinionsabout ratings on several factors ofinformation system successfulness. On theone hand, users and their managers assignmore importance to output results (services)of information system such as: noticedusefulness, form of output, business effectsof computer support, than informationtechnology specialists. On the other hand, ithas been shown that managers andspecialists for information technologies aremore concerned with the environment ofinformation system services (such as:relations between users and informationtechnologies specialists and processing ofsystem alterations demands) than are users.In order for information system to besuccessful, the management of informationsystem should understand and manage thesedifferences. Also, they should pay moreattention to ends of services rather than themiddle of the information system during theplanning of resources and formulation ofstrategies for development and successfulfunctioning of information system.
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