The objectives of this study were to understand the reason why Thai teenagers or those that previous researchers refer to as Generation Y, tech-savvy and spend money to shop online more than others. Although e-commerce is very popular in Thailand nowadays, but Thai people decide to purchase mobile phone through regular shops. Less than 10% of mobile phone sold online in 2012. Due to this point, it is worthy to find out the reason why Thai teenagers decide to shop offline and the motivation factors which might encourage them to purchase online in the future.
Necessary data was obtained through both primary and secondary researches have been adopted to construct factors which affect the purchase intention of consumers who decide to shop online and try to understand which factors might encourage them to do so. Questionnaire was also adopted as primary tools to collect data form 400 respondents online and utilized Data Analysis System to make sense of data to solve research questions.
From analyzing data statistically, it is clear and able to identify which factor affects purchase intention and how to encourage online customers to purchase mobile phone online. The data derived from respondents’ answers are quite clear that service from web operators is what customers are looking for. From today onward, web operators need to offer better services, focusing on delivery time, payment system, and communication system, in order to enhance customer’s experience and compete with others efficiently.
The objectives of this study were to understand the reason why Thai teenagers or those that previous researchers refer to as Generation Y, tech-savvy and spend money to shop online more than others. Although e-commerce is very popular in Thailand nowadays, but Thai people decide to purchase mobile phone through regular shops. Less than 10% of mobile phone sold online in 2012. Due to this point, it is worthy to find out the reason why Thai teenagers decide to shop offline and the motivation factors which might encourage them to purchase online in the future. Necessary data was obtained through both primary and secondary researches have been adopted to construct factors which affect the purchase intention of consumers who decide to shop online and try to understand which factors might encourage them to do so. Questionnaire was also adopted as primary tools to collect data form 400 respondents online and utilized Data Analysis System to make sense of data to solve research questions. From analyzing data statistically, it is clear and able to identify which factor affects purchase intention and how to encourage online customers to purchase mobile phone online. The data derived from respondents’ answers are quite clear that service from web operators is what customers are looking for. From today onward, web operators need to offer better services, focusing on delivery time, payment system, and communication system, in order to enhance customer’s experience and compete with others efficiently.
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