OverlayEndTurn on search term navigationTurn on search term navigation
TO ensure that it delivers a level of service befitting one of Singapore's leading hotels, Royal Plaza on Scotts has invested heavily in the development of its most critical resource: manpower.
To deal with the chronic labour crunch that has afflicted the hospitality sector, the hotel has introduced various innovative measures aimed at retaining employees and boosting productivity.
"Productivity is an area which we are working on, with the introduction of new technology and multi-skilling," said Patrick Fiat, chief experience officer of Royal Plaza on Scotts.
It has recruited some staff under its Women Back to Work initiative as well as offered flexible work arrangements for mature employees seeking to spend more time with their family.
For instance, management has granted requests by some older workers to work on a permanent afternoon shift so that they can look after their grandchildren earlier in the day.
With the aid of automation, employees can also now carry out their tasks more effectively within a shorter time and with less risk of injury. Housekeeping attendants are equipped with motorised trolleys that reduce the energy and time required to push and transport amenities from room to room.
This has halved the amount of time needed to do the job and resulted in a drop in workplace injuries.