Sorry that you still haven't received your item. Usually it should have arrived now. There must be some unpredictable reasons such as flights, custom issues and maybe be detained somewhere, which is out of our control. You've patiently waited for a long time. How about we refund you first? If it arrives later, you can inform us and repay for it. What's your opinion? Appreciate much if you can still leave us 4-5 stars' on item as described score, considering that we did test the item before sending out the parcel and the efforts in solving the problem for you. 1-3 stars will badly hurt our business. Looking forward to your reply. Sincerely, Ava"