Question Applies to Windows Windows

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Applies to Windows Windows 10 Hardware & drivers PC
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canon scanners in windows 10

MAMartynFinch asked on October 16, 2015See post history
I seem to be having great dificulty with Canon Scanners since my upgrade to Windows 10 (from win8.1)
I have a canoscan Lide 210, which just wont work so i bought a new one a canoscan Lide 220.
All i keep getting is the following"
“Cannot communicate with Scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected
Please check and try again
Scanner driver will be closed.

Code:2,156,177”

PLUS I now have the same message with - "Code:2,156,55
And Code 2,156,12"
Despite contact with Canon running over several days and repeating the same things over and over, they finally gave up and suggested i contact microsoft, who were no more help than canon.
does anybody have any ideas on how to get this scanner working?
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SWSwathi1709 replied on October 16, 2015See post history
Microsoft Support Engineer
Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience that you are facing with the issue. We are glad to help you.

Please try the below methods and check:
Method 1:
I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.
Follow these steps to run the troubleshooter:
1. Press “Windows key + X”.
2. Type “Troubleshooting” without quotes in the Search box and hit enter.
3. Select “Hardware and Sound” from the Troubleshooter Window.
4. Select “troubleshoot scanner” under Devices option.
5. Follow the On Screen instructions.
Method 2:

Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:
Follow these steps:
1. Press “Windows Key + X” from the keyboard.
2. Type “device Manager” without quotes in the search box and hit enter.
3. Right click on the scanner drivers and select “Uninstall”.
Restart the computer once it is uninstalled.
If the issue persist, I would suggest you to check the link below:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=35026
Refer to the article for additional information:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=38670
Hope this information helps. Do contact us for further queries. We will be happy to assist.

2 people found this helpful
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MAMartynFinch replied on October 17, 2015See post history
ReplyIn reply to Swathi1709's post on October 16, 2015
hello there,
In your method 1.
When i press the windows key + x all i get is the mini menu, the same that i get when pressing the right hand key on my mouse with cursor on the bottom left windows icon.
However when i got to Troubleshoot Hardware and sound, another route, there was no sign of
"troubleshoot scanner" only "configure a device, use a printer, troubleshoot audio recording, or troubleshoot audio playback"
Be the first person to mark this helpful
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Deepika Gowda
Deepika Gowda replied on November 6, 2015See post history
Microsoft Support Engineer
ReplyIn reply to MartynFinch's post on October 17, 2015
Hi,
Thank you for responding.
I apologize for the inconvenience caused to you.
I suggest you to try the below and check if it helps.
Step 1: Run the Hardware and Devices troubleshooter and check.
Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.
Follow the steps to run the troubleshooter:
Type "Troubleshooting" in the Search box from the desktop and click "Troubleshooting".
Click on "View all" from the left pane and select "Hardware and Devices".
Click on “Advanced” and then click on “Run as Administrator”.
Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
Step 2: To remove scanner drivers from Device manager:
Press Windows + R keys from the keyboard to open Run command.
Type devmgmt.msc in Run window to open Device Manager window.
Under Print queues, right click on the printer and uninstall.
Try to install the right drivers for the Scanner from the Manufacturer’s website.
Hope it helps. Reply to the post with an updated status of this issue for further assistance.
Be the first person to mark this helpful

ผลลัพธ์ (ไทย) 1:

Question Applies to Windows 10 Windows Hardware & Drivers PC 615 Views Canon scanners in Windows 10 MAMartynFinch asked on October 16, 2015See Post History I seem to be having dificulty with Great Canon Scanners My Upgrade to Windows 10 since (from Win8.1) I have. a CANOSCAN Lide 210, which just wont Work so I Bought a New one a CANOSCAN Lide 220. All I Keep getting is the following " "Can not Communicate with Scanner for these reasons: - Scanner is turned off. - USB Cable is Disconnected Please Check. TRY again and Scanner Driver Will be Closed. Code: 2156177 " PLUS I now have with the Same message - "Code: 2,156,55 2,156,12 And Code " Despite running over several days and Canon Contact with the Same Things repeating over and over. , they finally Gave up and SUGGESTED I Contact Microsoft, Who were no more Help than Canon. does Anybody have any ideas on How to Get this Scanner working? 10 people had this question ImageMe Too Reply Report abuse Image Subscribe to Updates All replies (3. ) SWSwathi1709 replied on October 16, 2015See Post History Microsoft Support Engineer Hi, Thank You for your Query in Microsoft Posting Community. I understand the inconvenience that you are facing with the issue. We are Glad to Help You. Please TRY methods and the Below Check: Method 1: I would suggest You to Run "Hardware and Devices" Troubleshooter to diagnose the Exact Issue. Follow these steps to Run the Troubleshooter: 1. Press "Windows Key + X". 2. Type "Troubleshooting" Without quotes in the Search box and hit Enter. 3. Select "Hardware and Sound" from the Troubleshooter Window. 4. Select "Troubleshoot Scanner" under Devices Option. 5. On Screen follow the instructions. Method 2: Un-Install and re-Install Scanner Drivers latest from the manufacturer's Website and See if that helps: Follow these steps: 1. Press "Windows Key + X" from the Keyboard. 2. Type "Device Manager" Without the search box and hit Enter in quotes. 3. Right Click on the Scanner Drivers and select "Uninstall". Restart the Computer once it is Uninstalled. If the Issue PERSIST, I would suggest You to Check the Link. to the article for additional this information helps. Do contact us for further queries. We Will be Happy to Assist. 2 people Found this helpful ImageHelpful Reply Report abuse Image MAMartynFinch replied on October 17, 2015See Post History ReplyIn reply to Swathi1709's Post on October 16, 2,015 Hello there, In your method 1. When I Press the Windows Key. + x all I Get is the Mini menu, the Same that I Get when Pressing the Right Hand Key on My Mouse with cursor on the bottom left Windows icon. However when I got to Troubleshoot Hardware and Sound, another Route, there was no Sign. of "Troubleshoot Scanner" only "Configure a Device, use a Printer, Troubleshoot audio Recording, or Troubleshoot audio playback" Be the First person to Mark this helpful ImageHelpful Reply Report abuse Image Deepika Gowda Deepika Gowda replied on November 6, 2015See Post History Microsoft. Support Engineer ReplyIn reply to MartynFinch's Post on October 17, 2015th Hi, Thank You for responding. I apologize for the inconvenience caused to You. I suggest You to TRY the Below and Check if it helps. Step 1: Run the Hardware and Devices Troubleshooter. and Check. Hardware and Devices Troubleshooter Checks for common Problems and Makes sure that any New Device or Hardware Connected to your PC is installed correctly. Follow the steps to Run the Troubleshooter: Type "Troubleshooting" in the Search box from the Desktop and Click ". troubleshooting ". Click on "View all" from the left pane and select "Hardware and Devices". Click on "Advanced" and then Click on "Run as Administrator". Click "Next" and follow the on-Screen instructions to Complete the. Process troubleshooting. Step 2: Scanner Drivers To Remove from Device Manager: Press Windows + R Keys from Keyboard to open the Run Command. Type devmgmt.msc to open Device Manager Window in Run Window. Under Print queues, Right Click on the Printer and. Uninstall. Try to Install the Right Drivers for the Scanner from the Manufacturer's Website. Hope it helps. Reply to the Post with an Updated Status of this Issue for further Assistance. Be the First to Mark this helpful person.

ผลลัพธ์ (ไทย) 2:

The question applies to Windows 10, Windows Hardware and Driver PC 615 for Canon scanner in Windows 10 MAMartynFinch asked on October 16 Historic post. 2015See I seem to have dificulty with Canon's scanner since I upgraded to Windows 10 (from win8.1) I have LiDE 210 model, which just will not work, so I bought a new LiDE 220 is all I get. The following "" Can not communicate with the scanner is for these reasons: -. Scanner is off - USB connection Please check and try again driving the scanner will be closed. Code: 2156177 "PLUS now I have the same message - "Code: 2,156,55. and code 2,156,12 , "despite dealing with Canon. Running over several days and repeating the same thing over and over again. They finally gave up and told me to contact Microsoft at no more help than Amen. Does anyone have any ideas on how to get this scanner work? 10. I have this question ImageMe too Reply terms of use images Registered improve responses (3. ) SWSwathi1709 Posted on October 16 at the post history. 2015See Support Microsoft engineers Hello, Thanks for posting your query in Microsoft. Community , I understand the inconvenience that you are faced with a problem , we will be happy to help you. Please try the following and check: how. 1: I encourage you to run. "Hardware" solution to diagnose the exact problem. Follow these steps to work fixing the problem: first pressing the "Windows + X". 2 Type "solution" without the quotes in the search box and hit enter. . 3 Select "Hardware and Sound" from the issue. Window. 4 selection "Editor Scanner" option under the equipment. 5 Follow the instructions on the screen. way. 2: Website uninstall and install the latest drivers from the manufacturer of the scanner and see if that helps: Follow these steps: 1 Press "Windows Key + X" from the keyboard. 2 Print Manager "devices. "Without words in the search field and press. 3 , right-click and select the scanner driver. "Uninstall". Restart the computer when it is uninstalled. If the problem persists, I would suggest that you check out the linked article for more information to help you contact us for the next command. We are happy to provide assistance. 2. People found this review helpful ImageHelpful requirements on image MAMartynFinch. Posted on October 17 Historic post 2015See answer ReplyIn Swathi1709 posted on October 16, 2015 Hi there are in your way. 1. When I press the windows key + x, all I get is a mini-menu the same, I was on the right-hand button on my mouse cursor on the icon on the bottom left of the window. But when I have a hardware problem. and there is no trace routes. The "Fix Scanner" only "device configuration, use the printer edit audio recordings or to troubleshoot audio player" is the first to mark this as helpful ImageHelpful terms of visual feedback Deepika Gowda Deepika Gowda reply. Posted on November 6. 2015See history Microsoft support engineers ReplyIn reply Post MartynFinch on October 17, 2015 Hello, Thanks for the response. I am sorry for the inconvenience caused to you. I suggest you read below and check. it will help. Step 1: Run the hardware and equipment solutions. And monitoring. Hardware and monitoring solutions for common issues and makes sure that the new device or hardware that connects to your computer it is installed correctly. Follow the steps in the corrective work. Problem: Type "Troubleshooting" in the search box on the desktop and click "troubleshooting". Click on "view all" from the left pane and select the "hardware". Click on "Advanced" and then click "Run. As an administrator. " Click "Next" and follow the instructions on the screen to perform. . The issue Step 2: To remove the driver from the scanner. Device Manager :. Press Windows + R keys from the keyboard to open the Run. Type devmgmt.msc in the Run window to open the print queue management, device, right-click the printer and uninstall. Trying to install. right driver for your scanner manufacturer's website. Hope that helps Reply post a status update of this issue for more help. Be the first to mark this helpful.

ผลลัพธ์ (ไทย) 3:

Questions
used with Windows 10 Windows Hardware & PC 615 drivers with Canon scanners on Windows 10 Mamartynfinch. Asked about October 16, 2015see post history I seem to enjoy dificulty Canon scanner upgrade from Windows 10 (from win8.1) I have canoscan LiDE 210, which is just not working. I need to buy a new canoscan over 220. All I get is " following







"Could not connect to scanner for these reasons:
- the scanner off.
- USB cable loose
Please check and try again
scanner. Driver takes off code: 2156177 " and now I've got the same message "Code 2156.55 2156.12 ID and even contact "with Canon ran for days and repeat the same thing over and over again,





eventually. He surrendered and was advised to contact Microsoft, allowing no more. Canon
anyone have any idea About how to get this working
with this question, with 10 people imageme. Report wrong image Subscribe to improving responses (3) Swswathi1709. Back on October 16, 2015see history post Microsoft. Support Engineer Hi,







Thanks for posting your question on Microsoft's community, I understand that you are faced with a problem. We are here to help you try to determine how the one below: I would recommend that you use "equipment" to diagnose and fix the hardware problem. . Follow these steps to run Eawag: first press the Windows X " 2






filed troubleshooting multiple quotes in the search box (hit the seats in the
third. Select "hardware and sound" from the window Eawag.
4 Select "Edit scanners. "The equipment options.
5 Follow the instructions on the screen to the second and installation and install the latest driver from the scanner manufacturer's website and see that. Follow these steps: : 1




press Windows X "from the keyboard.
2 file manager device several quotes in the search box (hit the seats in the
third. Right click and select "uninstall the scanner driver." .
Restart the computer when it is uninstalled. .
If the problem still exists. I suggest you check out the link below. :
Http://kbsupport.cusa.canon.com/system/selfservice.controller? set = comics & partition_id = 1 & secureflag = false & timezone_offset = & cmd = view_article & article_id = 35026
refer to the article for more information. :
Http://kbsupport.cusa.canon.com/system/selfservice.controller? Setting = comics & partition_id = 1 & secureflag = false & timezone_offset = & cmd = view_article & article_id = 38670
Hope this information helps. Contact us for more , we are happy to help two people find helpful imagehelpful. Reply Report mamartynfinch Answered about October 17, 2015see Post history replyin answer swathi1709 posted on October 16, 2015 I have one in your way. When you press the key, Windows x, all I get. The menu is small








, just as I was hitting on my right hand on the mouse cursor on the icon on the bottom left of the window
, however, when I was editing audio hardware and routes. No signs of
"Edit Scanner" only "device configuration. Printer fix record or edit audio play "
Be the first imagehelpful. This sign is

a visual report Shankar monkey. Paces, answer Deep Deep Shankar monkey glue railing that on November 6 2015see history post Microsoft. Support Engineer replyin answer martynfinch posted on October 17, 2015 Hi answered. I apologize for any inconvenience you. . I suggest you try the below. And check if it helps. Step 1: Use the hardware and Eawag and monitor









hardware and troubleshooting determine common problems and ensure that new equipment or device connected to your computer has. installed correctly.
Follow the steps to Eawag:
type "correction" in the search box on the desktop and click "Edit."
Click the "View All" from the left pane and select the "Hardware".
Click on "Advanced". (then click on "What's bedroom. administrator ".
Click "so" (and what's on-screen to take care of themselves and troubleshooting.
Step 2: Remove the scanner driver from Device Manager:
Windows press the R key from the keyboard to activate the command.
Devmgmt. msc type in the Run window to open the Device Manager.
Under the print queue , right-click the printer and uninstall. .
Try to install the right driver for your scanner from the manufacturer's website. .
Hopefully it will help. Reply post a status update of this issue for further assistance. .
Be the first person Mark this helpful.