Referring to recently orders of AU216285, after have been checked by warehouse on 7th Aug, 2015 which we found all goods x 36 pcs of Handle as photos attached file be occurred inner rust metal and we have ever got complaint from customers for this rust metal and the customers will be denied to receipt the goods in next time.
Therefore would you please deliver the new one for replacement all of them?
And all expenses (send back & return) will be born by your account because of all goods 36 pcs can not deliver together with next orders since they are so huge quantity and will be also inspector by TH customs, that’s why reason the claims should be separate from regular shipment.
We have a few suggestion you as below;
a) For sending back to Heine, you would like to using your prefer carrier or will be using FedEx with your accout.
b) For returning to Inter Medical, we would like to booking via FedEx mode Economy since FedEx will be a broker for TH customs formalities which it will be help to made you save the charges.
We are looking forward to hearing from you soon.