/nternationaJ Sfrucfure
Each Four Seasons property was managed by a general manager responsible for supervising the day-to-day operations of a single property. Compensation was in part based on the property's performance.
Hotel general managers had a target bonus of 30 percent of base compensation. Twentyfive percent of the bonus was based on people measures (employee attitudes), 25 percent on product (service quality), and 50 percent on profit.
Four Seasons' management believed that the firm's regional management structure was a key component of its ability to deliver and maintain the highest and most consistent service standards at each property in a cost effective manner. General Managers reported directly to one of the 13 Regional Vice Presidents or directly to one of the two Senior Vice Presidents, Operations. A Regional Marketing Director, an Area Director of Finance,and a Regional Human Resources Director completed each support team. The majority of these individuals were full-time employees of a Four
Seasons-managed property, with a portion of their time devoted to regional matters including both routine management and deciding how to customize Four Seasons operating practice to the region