Tourist : Excuse me, can I ask you something?
Receptionist : _____________________
Select one:
a. Of course, madam.
b. No, thanks.
c. You’re welcome.
d. We do apologize for your inconvenience.
Question 10
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Tourist : Did the light go out last night?
Receptionist : Yes, it did. _____________________
Select one:
a. I hope so.
b. No, thanks.
c. You’re welcome.
d. We do apologize for your inconvenience.