In financial markets, many securities have begun providing online trading services for
customers to improve the efficiency of the trading process. This study explores the quality of
securities brokers’ online trading Web sites and their relationships with the acceptance
intentions of users in mainland China and Taiwan. Based on the Technology Acceptance
Model (TAM), this study selects Web site quality (system, information, and service) as an
external variable and conducts multiple regression models to test the hypotheses. Based on a
total of 207 and 236 questionnaires received from mainland China and Taiwan, respectively,
151 and 204 questionnaires, respectively, were valid. The results demonstrate that Web site
quality (system, information, and service) positively affects perceived usefulness and
perceived ease of use, both of which are key factors in predicting users’ attitudes towards
usage. These attitudes can significantly affect users’ behavioral intentions to utilize broker
Web sites in mainland China and Taiwan.
In financial markets, many securities have begun providing online trading services forcustomers to improve the efficiency of the trading process. This study explores the quality ofsecurities brokers’ online trading Web sites and their relationships with the acceptanceintentions of users in mainland China and Taiwan. Based on the Technology AcceptanceModel (TAM), this study selects Web site quality (system, information, and service) as anexternal variable and conducts multiple regression models to test the hypotheses. Based on atotal of 207 and 236 questionnaires received from mainland China and Taiwan, respectively,151 and 204 questionnaires, respectively, were valid. The results demonstrate that Web sitequality (system, information, and service) positively affects perceived usefulness andperceived ease of use, both of which are key factors in predicting users’ attitudes towardsusage. These attitudes can significantly affect users’ behavioral intentions to utilize brokerWeb sites in mainland China and Taiwan.
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