CEOs of many highly success ful, growth-oriented companies are preoccupied with customer satisfaction, loyalty, and service. They see these corporate objectives as critical challenges but also as the keys to their companies’ continued profitable growth. Since the economic downturn following2008, many organizations have reinvigorated their corporate focus on service in order to build customer loyalty.
Measures of improvement in satisfaction and loyalty often are a basis for managers’ and employees’
Incentive compensation, stck performance, growth predictions, and service improvement strategies.
Take these specific examples: