The IS success model measures the success of a single IS. The antecedents and
outcomes are in the context of a system. We extend this narrow context to a setting
where a firm augments the KM system implementation with management and organizational
support factors (in line with the ensemble view of the IT artifact). Deploying
a KM system is a part of an overall KM initiative. It may involve structural/procedural
changes in an organization to facilitate knowledge sharing and use. It may be geared
toward upgrading the knowledge content itself (documenting insights gained from