respondent strongly agree that the implementation of ISO 9001:2008 increases the
company image where as forty-seven percentage agreed about it.
Thirty-seven percentage of the respondent strongly agreed that ISO certification
increases the level of market demand of the product (student) where forty-nine
percentages agreed upon it.
Majority of the respondent believe the ISO Certification strengthen quality
management system. About thirty-seven percentages of the respondent does not
agreed nor disagree about the integration of IS0 9001:2008 with total quality
management.
EFFECT OF ISO 9001:2008 CERTIFICATION
Out of seventy respondents, only 8.6 percent had given their views as no difference in
quality awareness and Increased confidence in organizations’ QMS. That is 91.4 percent
are positive in these aspect. Although improvement is seen in employee morale,
reduction in defective levels, reduction in cost of quality and training and motivation
factors are not sufficiently improved.
RECOMMENDATION
• ISO 9001:2008 Certification is design to work internally for external quality
assurance. The clauses of ISO 9001:2008 certification should clearly explain
timely to the human resources of the Institutions.
• ISO 9001:2008 Certification should be considered as the beginning of a
continuous process rather than a goal to achieve. So continuous improvement
process like 5s program, Kaizen etc should be used together with ISO to
improve the quality of the Institutions.
• Generally part time teacher used to come to take class and don’t bother about
the ISO matter which also cause less effective on quality matter.
• The awareness of ISO 9001:2008 certification should not be limited to limited
personalities within the organization