Hi there,
Thank you for writing in. Your message has been received and is being reviewed by our Customer Service team. Please note that we are closed over weekends and Japanese national holidays, so response times will be longer during those times.
If you experience a problem logging in or using PayPal over the weekend, please see this link: https://www.paypal-community.com/t5/PayPal-Forward/PayPal-Response-to-SSL-3-0-Vulnerability-aka-POODLE/ba-p/891829 . This is not a problem with HLJ but with PayPal's upgraded systems. One solution is to upgrade your browser to the most recent version possible, or to try another browser such as Firefox.
In the meantime, here are some helpful tips that you may find useful:
If you would like to lower a quantity, cancel an item, change a shipping method, or make other changes to your order, please be sure to use the Account Maintenance system (accessible by clicking "My Account" on the top right of pages on http://www.hlj.com) to make the change *before* your order enters payment processing. You can also update your personal information and preferences there.
For information about the changeover to an all-PayPal payment system, please see here: http://www.hlj.com/paypal-switchover-explanation-page
If you have any other questions or issues, be sure to check our Help Center at http://www.hlj.com/helpcenter/
If that doesn't help, please be patient; we'll respond to your message as soon as possible.
Thank you for your business.