G.1.2.1 Proof of Purchase / Proof of Coverage Waiver
Because Apple determines the coverage eligibility when the customer calls the Contact Center, the DDSP does not need to collect either Proof of Purchase or Proof of Coverage documentation before initiating a repair onsite unless instructed otherwise in the dispatch notes.
Note: The onsite technician is required to refuse service for any product determined to have failed because of accidental damage, abuse, or acts of nature. The dispatch should be canceled and the Service Product returned to Apple unopened. For more details see