Employees and managers at every level must learn to adapt to a workplace that is
becoming more transient, more mobile, and more focused on self-service. Workplaces
themselves have become seamless, and also endless, as they roll through a 24/7/365
cycle. Organizations of every stripe have become “borderless” to their customers as
well as to their employees. The result of all of this change is that HRD teams are
rethinking how best to align their offerings with business needs and evolving trends.
Before we discuss them, let us first consider some advances in technology that have
major implications for HRD design and delivery.