From Wednesday, December 30 through Sunday, January 3 (U.S. time), there may be longer than usual response and resolution times for support inquiries due to the winter holidays. We have received your inquiry and will resolve as soon as possible.
In the mean time, check out our Help Center, since answers to many frequently asked questions can be found there. The link is https://support.fullscreen.net (need to be a current partner to access).
*PLEASE DO REPLY TO THIS EMAIL WITH A LINK TO YOUR CHANNEL if you did not include it in your initial email.
Thanks in advance for your patience while we look into your support issue.
Best,
Creator Solutions Team