Hello, I am very sorry to hear about that. Could we refund you USD 5.00 for compensation now ? Considering the shipping cost,you can keep the item, do you agree? Waiting for your message. Thanks for your understanding. Yours Sincerely, Maggie Customer Service Department"
To reply now, see your request details.
If you have not agreed on a solution by Jun 18, 2015 , you can ask us to step in and help. If you and your seller need more time to work things out, your request will stay open until Jul 24, 2015.