Research findings indicate that the root causes of the problem of sending products to the wrong destination include the mixing of products due to some items having similar characteristics but differing Air Waybill numbers. Additionally, a lack of communication with the personnel responsible for loading the goods leads to misplacement or products being intermingled within the pallets, ultimately resulting in products being sent to the wrong destination. This necessitates additional efforts on the part of multiple teams to manage their responsibilities and deal with employee errors, requiring time spent on writing error reports and communication with all relevant parties. The company also experiences unnecessary financial losses due to errors that should not have occurred.