[Volkskrant news] (De Volkskrant reporter Yang Kai roundup order) Recently, Chongqing Sharon with a tour to Yunnan tourism, because the consumer into the store not a tourist, local guides will Lengyan ridicule, causing the two sides quarrel. Offered Sharon will record the entire process of video transmitted to media complaints.
According to "Chongqing Morning News" August 26, 2015 reported that Sharon presented their three sisters to attend the five-day tour to Yunnan, one person $ 1,750. When CITS enrollment, staff mentions will go through some shopping, "but does not do mandatory consumption."
24, line 16 visitors going to the Tiger Leaping Gorge. In the historical village shopping points back to the car after shopping, tour guide surnamed left they asked each group of people shopping conditions for registration. That male tourists on the 1st group of Mr. Liu did not buy something after they left some unhappy tour, then with the male passenger of the quarrel, tour guide surnamed left in a very rude tone accusing male passengers: "You This is entirely Well out of a lie "and Liu a:" I do not buy right "to be guided into a curse mistook her parents, so raged?.
Later, the tour require drivers to stop, the driver walked straight up to the seat next to Mr. Liu, said nothing about Mr. Liu with his right hand to lift the hat. Suddenly, the majority of visitors stood up, shouting "beat up", and asked the driver what to do it.
Walked in front of a white woman, asked to return to the driver's seat car driver immediately stopped, that this child is not responsible for the safety of the entire vehicle passengers. After the car stopped, a white woman on the tour said: "The rights of consumers are buying something, you do not claim people buy!"
"You have my big old you, what you yelling at me." Guide simply ignore the white woman's statement, the driver parked the car, got up and pushed a white woman, while the visitors called the video "Do not recorded."
Subsequently, the car a little boy scared to cry, tour guide and the driver of the car, only to end the dispute.
Although later went to the Tiger Leaping Gorge, left the way travel guides have also been explained. However, the mood of each individual car have become very good.
Some people say that now is the start of this trip itinerary, tour guides visitors must buy gifts, people feel how the car to continue playing? We worry about what will happen next situation. Sharon suffered verbal threat because the video to CITS hit a complaint call. After that, the MNB represents allow them not to worry, and the next day trip, the trio Sharon arranged another car.
Guided curse not the first time. In fact, in recent years, because tourists like to buy fewer things, they were even beaten by abusive tour guide, this is not a return to two back.
August 17, 2015, "China Daily" reported that, during the summer, Ms. Jiao family to participate in tours to Yunnan tourism, tour guide took them around all day shopping, not much if it does not buy or buy it, the tour guide in the car angry, and this tour is no good the whole face.
There is a tourist guide to get the phone this freak recorded audio, audio outset, the self-proclaimed "Liu" some good guides for tourists sarcasm: "If you think one said yesterday tea, your home is mountain tea; one plant oils, essential oils are cooking your family; one that emerald bracelet one place is your home, you do not like to wear it; one silver, silver can be your home into a basket, then you Yesterday, in respect of fees pay enough, do not hurt me again today. "
Next, the tour began forcibly to tourists "Recommend" local sales of silverware. "I ask all of you guests, we of silverware interested? Flu are not interested?" At this point, most visitors are silent on this, only one female tourists barely simply said "okay." This effect is clearly to make the tour guide Liu dissatisfaction, she asks loudly: "? Only one girl Liu answered it I took 42 people, only a beautiful answer me, and the remaining 41 men were luggage?" Next, increase the volume she asked: "a sense of not interested?" Guest response is still sparse: "interested"
Visitors see her silent resentment, Liu continued boomed: "In this place you have to willing to spend you told me to go, you have to want to consume, the master will be the luggage compartment open, take your suitcase love go go, okay, get off! "
There is a tourist tour in the car hit a nap, woke result is guided to, then ridiculed the meal. "Sister, do not sleep, I really admire you for such a long journey, Liu voice speaking to me so much, shaking so badly."
All the way to listen to the tour guide lecture, also suffer the way she scolded.
May 1 this year in Yunnan tourism process, part of a tour guide tourists due to low or no consumption amount of consumption, the visitors Daihatsu anger. Tour guide said, "I have parents, children, if we do not consume, worthy of your conscience it?"
CCTV reported on June 13, the reporter and the National Tourism Administration investigation team to experience the trip in Xishuangbanna tours. A total of four days and three nights, basically from a shopping point to another shopping point. Guides and even boasted: "You do not buy no food to eat."
For this guide do not fly, the relevant departments nor been punished only once, but it seems that such a thing is again and again occur three.
Why did such a thing happen again? Because the travel agency in order to attract customers and the introduction of low-cost line, everyone under vicious competition, and even the introduction of zero or negative fare fare, do not want your money, and even give you money, you go out with my tour group. Think about it, no one product is a cost of doing business is to make money, prices have been as low as this incredible, had arrived with a shopping tour inadequate, is not that unspoken rules?
And under the existing mechanisms, many guides itself into a no salary, no protection, no dignity, no identity, no embarrassment among this four, if he does not call you shopping, if you do not buy things, he would there is no way to get the commission to take kickbacks from the inside, he can not live this month, he really profitable, so if this tour to tour, of course, is fiery, he certainly is working like mad to call You buy things, because you do not buy things he would live.
Solution, travel agents should be proactive standardized management, tour guides need to strengthen professional ethics and sense of service. As tourists we should understand that in addition to positive rights, good defenders outside, should know there is no free lunch, when you get that price has been low to non normal point, you should understand the risk this time already befall them up.
So do not be petty, how much you have to pay to get, this is a universal truth. △