This paper attempts to achieve two goals: to investigate the role of trust in the
relationships between the CMS of manager and subordinate attitudinal outcomes;
and to identify the potential deviations in the areas of CMS and trust in Chinese
culture. Most of the hypotheses developed in this study have been supported.
This study once again confirmed that the use of Integrating CMS by manager
leads to positive subordinate outcomes. Previous studies have also suggested that the
use of an integrating style helps to produce positive outcomes in the workplace. For
example, the field studies of Rahim and Buntzman (1989) have shown that
supervisors who use an integrating style achieve more behavioral compliance, which
reduces their conflict levels. Similarly, Weider-Hatfield and Hatfield (1996) found
significant positive relationships between a manager’s collaborative style and the
perceived interpersonal and performance rewards of subordinates. The results of this
study further illustrate the mediating role of trust in the relationships between
integrating CMS and subordinate positive attitudinal outcomes. This contributes to
the knowledge concerning the mechanism through which the conflict management
style of superiors influence the work attitudes of their subordinates. It also supports
our hypothesis that managers’ effective conflict management style facilitates the
social exchange process with their subordinate, and thus induces subordinate’s
positive work attitudes. For managers, this finding highlights the importance of trustbuilding
in the supervisor–subordinate relationship. In addition, the results of this
study also contribute to the trust literature by identifying managerial CMS as an
significant antecedent of trust, which has been missing from the studies of trust in
the past four decades
This paper attempts to achieve two goals: to investigate the role of trust in therelationships between the CMS of manager and subordinate attitudinal outcomes;and to identify the potential deviations in the areas of CMS and trust in Chineseculture. Most of the hypotheses developed in this study have been supported.This study once again confirmed that the use of Integrating CMS by managerleads to positive subordinate outcomes. Previous studies have also suggested that theuse of an integrating style helps to produce positive outcomes in the workplace. Forexample, the field studies of Rahim and Buntzman (1989) have shown thatsupervisors who use an integrating style achieve more behavioral compliance, whichreduces their conflict levels. Similarly, Weider-Hatfield and Hatfield (1996) foundsignificant positive relationships between a manager’s collaborative style and theperceived interpersonal and performance rewards of subordinates. The results of thisstudy further illustrate the mediating role of trust in the relationships betweenintegrating CMS and subordinate positive attitudinal outcomes. This contributes tothe knowledge concerning the mechanism through which the conflict managementstyle of superiors influence the work attitudes of their subordinates. It also supportsour hypothesis that managers’ effective conflict management style facilitates thesocial exchange process with their subordinate, and thus induces subordinate’spositive work attitudes. For managers, this finding highlights the importance of trustbuilding
in the supervisor–subordinate relationship. In addition, the results of this
study also contribute to the trust literature by identifying managerial CMS as an
significant antecedent of trust, which has been missing from the studies of trust in
the past four decades
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