We were greeted immediately by staff and, as we booked the "sky room + executive lounge services", we were lead to 32nd floor to the executive lounge, for the welcome drink. They offered also possibility to join the breakfast. The staff was most attentive and, even if we arrived already at 10 a.m., we got our room in 30 minutes. The hotel is beautiful, pool area is nice (and was not too crowded during our visit) and atmosphere in the hotel is really calm, so great place to stay in arrival to Bangkok. Location is also good, 3 train stops away from the main shopping area and Surasak BTS train station is connected to the hotel. So, all in all, really nice experience. Our kids loved it, too. Thank you, Eastin Grand.