Refer to above booking was checked in without the guest in the system, during Khun Nannaphat (Group Coordinator) make a reservation for this guest. The system had error and proceed checked in immediate, Also night shift did not check all document e.g. registration or room key on hand to supporting.
Please allow us to action after receiving housekeeping room status report on 24 & 25 November, 2015 (document attachment) Kindly expedite to rebate the amount of THB 3,550.00