This is where companies hit a roadblock. It may seem simply impossible to attend to your customer’s every need, all the time. Yet in order to succeed, companies should do just that.
More often than not, businesses cite a lack of resources such as funding and staffing, citing mantras about their inability to “please everyone at once”. However, this is proverbial slippery slope as far as the customer experience goes. Perhaps Adolf Loos, a renowned Austrian architect said it best: