Thank you for your e-mail.
If you use Google play to recharge, as long as you finish the transaction, Google would send an E-mail to you, that's the receipt of this transaction, you could also go to Google Wallet to check it.
And please provide that receipt to us, and must include the transaction time, item, price, and transaction ID(GPA.xxxx-xxxx-xxxx-xxxxx) .
If you use App Store to recharge, please go to your E-mail to check the receipt, too.
Without the receipt we could not do the process, please provide us the receipt, thank you.
Thank you for your understanding.