The next important phase is Train-the-Trainer/Coach – identifying key mentors throughout the organization, then providing them with the knowledge and skills needed to be effective coaches during and after training sessions. This is a very important distinction. Many organizations only focus on post-training coaching after the initial training session. They assume that their managers and supervisors will be able to attend the training and gain enough skill/insight to be an effective mentor. But effective skill coaching requires more than just attending the training session along with your subordinates. At Frontline Learning we recommend a process that ensures every manager will be able to actively participate in the training session and provide active coaching after the training workshop.