Kiki becomes depressed. She discovers she can no longer understand Jiji, who has befriended a pretty white cat; she has also lost her flying ability, forcing her to suspend her delivery business. Kiki gets a surprise visit from Ursula, who determines that Kiki's crisis is a form of artist's block; if Kiki can find a new purpose, she will be able to reclaim her powers.
While Kiki is visiting a customer, she witnesses an airship accident on television. A strong gust leaves Tombo hanging in mid-air. Kiki regains her flying power and manages to rescue him. She regains her confidence and resumes her delivery service. Kiki's parents receive a letter saying that she and Jiji are happy.