I have a good offer for you. The offer is you can tell receptionist that you come from Neotech and
Show tickets you have come from me then you get a discount from BTS. We’ll solve to the all problem that you inform us. In the part of hotel, we will send you the list of new hotel that reach the standard if you choose these hotel, you’ll get the special discount. For Excelsior Hotel we already sent the problem to them and they’ll solve it as soon as possible. In case of car rent we’ll find another company that has a service mind and many type of car to rent. In case of luggage I’ll contact headquarter of the airline to inform the problem and The air should have guarantee for lost luggage