Specific changes in the inefficient service units are
identified, which management can implement to achieve
potential savings located with DEA. These changes would
make the efficient units performance approach the best
practice unit performance. In addition, DEA estimates the
amount of additional service an inefficient unit can provide
without the need to use additional resources.
4. Management receives information about performance of
service units that can be used to help transfer system and
managerial expertise from better-managed, relatively
efficient units to the inefficient ones. This has resulted in
improving the productivity of the inefficient units, reducing
operating costs and increasing profitability.