As in 2013, the Bank still operated business under the vision “The Convenience Bank with the best care and services” while the new products and services had been initiated and developed continuously in order to meet customers’ satisfaction and set the readiness for the intense competition from both domestic and International financial institutions. In the second half of the year, strategy had been planned so as to stipulate direction of business operation in 2014-2016 while the vision “The Convenience Bank” has been changed to “Growing Together - with the ambition to enhance competence of employee and originate valuable services in promoting customers’ growth and wealth, generating higher quality to the society as well as creating sustainable returns to the shareholders .”
A new vision in complies with the Bank’s business objective in running business amid the emphasizing on these issues namely; the improvement of overall credit quality, the retaining of money deposit, non-interest income, enhancement and development of internal operation processes and staffs to be strong and pushing the Bank to become Performance Driven Organization.
Roles in the Government's Policies
Krungthai Bank has run the business in respond to Government’s Policies such as urgent policy, government’s security policy, economic policy and labor policy. These are some projects supporting Government’s Policies as follows;
1. Project of Credit Line Expansion for Village and Urban : Community fund in order to grant money for career building, income earning, and enhancing life quality of members
2. Microfinance for Trade : The loan service for retail customers lacking of opportunities to access source of fund. The Bank has initiated the strict measurement for credit granting. Only qualitative customers who emphasizing on trade business which has repayment ability and potential market with good liquidity will be selected.
3. SML Project : Was originated to increase income and develop people potential in terms of solving poor of people.
4. Project for Thai Women Empowerment Fund : The Bank provides members with loan of “Micro Bank for Lady” to use as revolving capital for the career building and income earning as well as help improving their quality of lives