Finally, go through the support exercise provided (Group Exercise – Preparation of a
Process Flow Diagram)
(Note: this exercise does not require the support of the mock case-study. Nonetheless,
the mock case study includes enough information to be used as support if needed. The
exercise below is described for the situation where participants will have enough
knowledge of their companies operations or will be bringing enough information from
their companies to allow them to use it in the exercise.)