To recover your SPDF passphrase history or reset your passphrase, please go to the Citi Secure Email: SPDF Password Recovery/Reset Request page.
Help is available 24 hours a day by calling 1-866-535-2504 (inside U.S.) or International users call 1-904-954-6181 (collect calls accepted) or by email at secure.emailhelp@citi.com
Please note: Adobe Reader version 7 or above is required to view all SecurePDF messages.