1. System Error
a) The system displays error message
b) The system displays the wrong output
Requester to provide: i) Screenshot attachment; ii) Brief explanation of the problem iii) Expected outcome
2. Delete Record
a) Delete or change the records in the system that has been approved
Requester to provide: i) PO no.; ii) Created Date; iii) PO creator; iv) Reason for PO deletion;
3. System Training
a) Familiarize the user with the system
4. Add / Delete User
a) Add new users in the system or delete users in the system
Requester to provide: i) Name; ii) Branch; iii) Department; iv) Designation; v) Job Grade; vi) Email Address; vii) User Role: Normal user, Special user, Checker, Approver, Accountant, Manager; viii) Reason to add or delete user
5. System Enhancement
a) Add new functions in the system that the system is unable to deliver
Requester to provide: i) Reason of Enhancement; ii) Brief explanation of the problem iii) Expected outcome
6. System Modification
a) Change the system available functions to suit operation requirements
Requester to provide: i) Screenshot attachment; ii) Brief explanation of the problem iii) Expected outcome
7. Add/ Delete Suppliers (For PO System only)
a) Add or delete suppliers from the PO System if required
Requester to provide: i) Supplier Name; ii) Supplier Address; iii) Supplier Postal Code / Fax; iv) Supplier Code; Supplier Type – Normal or Express; v) Supplier Tel/ Fax; vi) Reason of Supplier Type as Express PO (if any)
8. Use Suppliers for Normal/ Express PO (For PO System only)
a) For Normal PO – Supplier profile is changed to Normal PO. Three quotations, PO approval and payment approval is required
b) For Express PO – Supplier profile is changed to Express PO. Three quotations and PO approval is not required. Payment approval is required
Requester to provide: i) Reason to change supplier profile to Normal PO or Express PO;