“I did a lot of research before I even talked to my LabTech account manager. In tech forums, everyone
universally suggested ESET,” said Richardson. He found that ESET was recommended because it offers
superior integration with LabTech, helpful reporting options and it’s a solid, reliable and powerful
antivirus solution.
Armed with the confidence his peers instilled, Richardson put ESET to the test in his most troublesome
location. “We went from experiencing severe performance-related issues on a five-plus-year-old
architecture to no performance issues thanks to the newly added antivirus solution,” explains Richardson.
Now, Richardson knows his company is running scans every night because of a script that automatically
pushes the scan out and tracks time on it. Because LabTech proactively creates tickets when threats
are detected, visits to the ESET native console are rare. Instead, engineers can enjoy the efficiency of
working through LabTech’s central management console for increased efficiency. They even developed
auto-fix actions that can automatically resolve threats. It’s all made possible by the integration between
LabTech and ESET. They talk, so you win.
The impact of using ESET was so compelling that Doberman Technologies decided to build it into new
managed services contracts. Other antivirus products would no longer be supported under managed
services agreements and would incur standard break-fix fees for issue resolution. With LabTech’s
integration, ESET deployment requires only a single-click and configuring is also simplified, allowing
smooth transitions for Doberman Technologies’ customers.
This standardize-or-pay-by-the-hour approach ensures Doberman Technologies stays profitable
regardless of the client’s choice. However, they hope clients choose ESET because it means greater
efficiency, fewer performance issues and cost savings for all.