So sorry for the inconvenience, sometimes the buyers forget to revise the feedback after we send the request to them, and it will be expired after 10 days, however we can only receive one feedback revision request after we got 200 positive feedback from the buyer, it is the chance for us to make up for some buyer, so it is so important for us, so sincerely hope you can revise it into the positive one first? Then we can give you the full refund as promised.
Looking forward to hearing from you, we will try our best to solve it for you.
Best regards,