1. Develop an understanding of what motivates their customers to accept mobile marketing communications, including what consumers perceive as benefits in this context. Optimal strategies will vary between sectors and brands, and is likely to be impactedby the organisation’s potential for engagement in those applications that consumers regard as valuable such as ticketing andappointment and travel alerts.
2. Hone their competence in marketing communicationsapproaches that respond to consumers’ desire for controlover the marketing communications that they recieve, and giveconsumers the confidence to trust them.
3. Develop a repertoire of pull marketing communicationsapproaches, including website content and applications that cus-tomers value, and provide access to these and other contentthrough QR codes.