I wish to remind you, that the final amount of the OC200 – 26.880,00 Euro is still outstanding.
I start a new job at KBA-Metronic GmbH at the service department – and the new board of KBA-MePrint AG – responsible for the management is Mrs. Dr. Christine Bötsch.
The KBA-MePrint AG showed much understanding in the past for the customer. We assist and provide with colors, cards etc. also our Service Technician – Mr. Detlef Langhammer assist the customer all the time.
The problems which the customer have, have nothing to do with the machine - the OC200 with the sold configuration is working perfect.
The KBA-Metornic GmbH quote to POS-Card a varnish gradient belt assembly for a very special price, and we – the SAS Team – do our best, to help the customer.
Now we are in a very difficult situation – Please let me know – what can I report to the new board of KBA-MePrint AG about the outstanding and final payment ?
What can we do to solve the problem ? Do you have any idea ? Do you have any news from customer ?
Thanks for your information