in the do phase, the handover form is
implemented and a study protocol that collects
data on the change is developed. To collect
data on the handover form, audits should be
carried out to ascertain whether the handover
form has been completed properly, and incident
forms analysed to identify whether incidents or
potential incidents have been reduced. Patient
and staff satisfaction surveys should be completed
to determine whether these individuals believed
the handover form had improved care and levels
of satisfaction.