For example, in one team, the typical decision-making process included the leader having several agenda items for discussion. Each of the items, however, had a predetermined set of actions that she wanted the group to take. Most members were frustrated by their inability to influence decision making. During the team-building process, group members asked whether the boss really wanted ideas and contributions from group members. They gave specific examples of the leader’s not-so-subtle manipulation to arrive at preconceived decisions and described how they felt about it. At the end of the discussion, the boss indicated her willingness to be challenged about such preconceived decisions, and the other team members expressed their increased willingness to engage in problem-solving discussions, their trust in the leader, and their ability to make the challenge without fear of reprisal.