Which one of the following is the CORRECT set of steps for the continual
service improvement approach?
a. Devise a strategy; Design the solution; Transition into production;
Operate the solution; Continually improve
b. Where do we want to be? How do we get there?; How do we check
we arrived?; How do we keep the momentum going?
c. Identify the required business outcome; Plan how to achieve the
outcomes; Implement the plan; Check the plan has been properly
implemented; Improve the solution
d. What is the vision?; Where are we now?; Where do we want to be?;
How do we get there?; Did we get there?; How do we keep the
momentum going?